At Loststee, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
- Personal Information: Name, phone number, email address, and shipping details.
- Payment Information: Bank transfer details (if applicable). We do not store or share your payment details.
- Social Media Interactions: If you contact us via Instagram (@loststee.fits), we may collect your username and chat history for customer support purposes.
2. How We Use Your Information
- Order Processing: To confirm, process, and ship your orders.
- Customer Support: To handle exchanges, inquiries, and complaints.
- Marketing & Promotions: To inform you about new collections, offers, and updates (only if you opt-in).
- Security & Fraud Prevention: To detect and prevent fraudulent transactions.
3. Data Protection & Security
- We implement strict security measures to protect your personal data.
- Your information is never sold, shared, or rented to third parties for marketing purposes.
- Payment details are processed through secure gateways and are not stored by us.
4. Cookies & Tracking
- Our website may use cookies to enhance user experience and track browsing behavior.
- Cookies help us understand customer preferences and improve our services.
5. Third-Party Services
We may use third-party courier services for deliveries. Your name, contact number, and address may be shared with them only for delivery purposes.
6. Your Rights
- Request access to your personal data.
- Ask for corrections if any details are incorrect.
- Request data deletion (excluding information required for legal or order processing purposes).
7. Policy Updates
Loststee reserves the right to update this privacy policy at any time. Changes will be posted on our website or social media pages.
Contact Us
For any privacy-related concerns, contact us at:
📩 Email: support@loststee.com
📩 Instagram DM: @loststee.fits
